Terms of Service

1. Acceptance of Terms

By accessing and using EventPass, you accept and agree to be bound by these Terms of Service. If you do not agree, please do not use our platform.

2. Event Tickets

All ticket sales are final unless otherwise stated by the event promoter. EventPass facilitates ticket purchases but is not responsible for event cancellations or changes.

Some promoters list a free event as "free entry, no ticket needed". For these events EventPass does not issue tickets or RSVPs, and does not guarantee admission, capacity or entry; entry is governed by the promoter's and the venue's own rules. If a promoter switches an event to free entry after you have already claimed a free ticket, your ticket remains valid for entry.

Each ticket is issued a unique QR code and 6-digit ticket code for validation at the door. Tickets are non-transferable for resale above face value. You may transfer a ticket to another person using the in-app Transfer feature — the ticket is reissued with a fresh QR code and the original code is immediately invalidated. The original purchaser's identity is retained for audit purposes.

Multi-day passes grant entry to every day of a multi-day event. Each day within the pass has its own QR code for day-by-day check-in. Multi-day passes must be purchased before the event begins.

Some promoters may also sell tickets directly, for cash or card, either in person at the online price at any time after an event is published ("in-person sales") or at the event gate on the day ("gate sales"). These tickets are issued with the same unique QR code and 6-digit code as online tickets and scan at the door identically. Because the payment is collected by the promoter directly (cash or card), in-person and gate tickets are refunded by the promoter and cannot be refunded through EventPass — see our Refund Policy for details.

Promoters may also issue complimentary tickets, tickets at a custom price, or tickets that the buyer pays for at the event gate ("pay-at-the-gate tickets"). A pay-at-the-gate ticket is issued before payment is made and is only valid for entry once the promoter or their authorised staff has collected the amount due, or has waived it, at the gate. Until then it cannot be checked in. Tickets that remain unpaid at the end of the validity period described below are cancelled and released, and the buyer owes EventPass nothing for them. The service fee and tax on a pay-at-the-gate ticket are deducted from the event's payout balance when it is paid, and the promoter's balance for that event must cover them before the ticket can be issued; complimentary tickets carry no fee. Payment for these tickets is collected by the promoter directly (cash or card), not by EventPass, and the promoter is responsible for the prices they set, for collecting payment, and for any amount left uncollected. Promoters may also switch off online sales for individual ticket types, in which case that ticket type can only be obtained from the promoter directly.

A ticket is valid for entry until 3 hours after the event's end time, or 6 hours after its start time if no end time is set. A ticket for a single day of a multi-day or recurring event is valid on that day and until 3 hours after that day's end time. After that the ticket expires and can no longer be scanned. Unpaid pay-at-the-gate tickets are cancelled and released at the same time.

Some events sell tickets tied to a specific seat rather than general admission ("reserved seating"). Where an event uses reserved seating, you select your seat from an interactive seat map, and your chosen seat is held temporarily while you complete checkout; if checkout is not completed within the hold window, the seat is released back to general availability and may be selected by another buyer. Individual seats or sections may be priced differently from a ticket tier's advertised base price, and any such price is shown to you before you confirm your purchase. Once payment is completed, your ticket is tied to that specific seat.

2.1 Live Streaming

Some promoters choose to stream their event live via an embedded YouTube or Facebook player on the event's details page. A live stream is a feature the promoter switches on and off themselves and is visible to anyone viewing the event page — it is not restricted to ticket holders, and purchasing a ticket is neither required to view a stream nor guaranteed by the existence of one. EventPass is not responsible for the availability, quality, content, or continuity of a promoter's live stream, or for the practices of the third-party platform (YouTube or Facebook) hosting it. Promoters remain solely responsible for the legality and appropriateness of anything they stream, in the same way they are responsible for other event content under Section 9.

3. Promoter Responsibilities

Event promoters are responsible for accurate event information, ticket delivery, and event execution. EventPass reserves the right to remove events that violate our policies.

Promoters are additionally bound by our Promoter Agreement, which sets out the specific terms governing the listing of events, the payment of listing and promotional fees, payouts, verification, and the use of promoter tools. By listing an event on EventPass, promoters accept and agree to the Promoter Agreement in addition to these Terms.

Once tickets have been sold for a ticket type, the promoter cannot remove that ticket type, and cannot reduce its quantity below the number of tickets already sold. A promoter who wants to stop further sales may set the quantity equal to the number sold.

4. Payment and Fees

Service fees are applied to all online ticket purchases and are paid by the ticket buyer at checkout. All payments are processed securely through our payment gateway (Fygaro). EventPass charges promoters no commission on online ticket sales and no payout or withdrawal fee — promoters receive 100% of their online ticket revenue (less any refunded amounts). Payouts are released after the event concludes and may be subject to a holdback of part of the balance for a stated period and to deductions for chargebacks, as set out in the Promoter Agreement. A separate percentage-based gate sales fee applies to in-person cash/card sales made at the door; the buyer pays the full ticket price directly to the promoter, and the gate fee (plus any tax on it) is deducted from that specific event's own online sales payout balance. For complimentary, custom-price and pay-at-the-gate tickets, no gate fee is charged on a ticket that is complimentary, voided or never paid for; the fee applies only to the amount actually collected, and is deducted in the same way. Refunds are at the discretion of event promoters and subject to our Refund Policy. Promoters may choose to disable refunds for an individual event using the "Allow refunds" toggle; where disabled, customers cannot request refunds for that event through the platform unless the event is cancelled or a lawful exception applies. Every event details page displays a Refund Policy section indicating the refund status — "Refunds available" when enabled and "No refunds for this event" when disabled — so buyers are informed before purchase. Carousel banner fees and promo video fees are charged to promoters and are non-refundable unless the event is rejected during admin review. EventPass does not currently charge a listing fee for events.

Tax (GCT) is applied to service fees and promoter add-on fees as required by law. Tax collected on fees is non-refundable.

5. Prohibited Conduct

Users may not engage in fraudulent activities, resell tickets above face value without authorization, or use the platform for unlawful purposes.

The sale of tickets for gambling, raffles, or adult entertainment events is strictly prohibited on EventPass. Promoters found listing such events will have them removed immediately and may have their accounts suspended or terminated.

Promotion of unlisted events prohibited. Using EventPass — including community posts, comments, replies, reviews, event descriptions, promoter profiles, or any other user-generated content — to promote, advertise, or direct users to events, ticket sales, or registration pages that are not listed on EventPass is strictly prohibited. This includes referencing or linking to third-party ticketing platforms, external event pages, or off-platform sales channels for events that should be listed on EventPass.

No external links. Users may not post links to websites outside of EventPass in any user-generated content, including community posts, comments, replies, reviews, or event descriptions. This includes links to external ticketing sites, social media pages, personal websites, online stores, or any other third-party web addresses. Links to other pages within EventPass are permitted. EventPass reserves the right to remove content containing external links without notice.

6. Account Security

You are responsible for maintaining the confidentiality of your login credentials. EventPass offers optional two-factor authentication (2FA) — we strongly recommend enabling it in Settings to protect your account. You are responsible for all activity under your account and must notify us immediately of any unauthorized access.

7. Limitation of Liability

EventPass is not liable for event cancellations, venue changes, or issues arising from events. Our liability is limited to the amount paid for tickets.

8. Intellectual Property

The EventPass name, logo, branding, website design, and all platform content are the intellectual property of EventPass Ticketing Limited and are protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or create derivative works from any EventPass-owned content without prior written consent.

Event promoters retain ownership of the content they submit (event titles, descriptions, images, videos, and audio clips). By submitting content to EventPass, you grant EventPass a non-exclusive, royalty-free license to display, reproduce, and distribute that content solely for the purpose of operating and promoting the platform and the listed event.

9. User-Generated Content

Promoters are solely responsible for the accuracy, completeness, and lawfulness of all event information they submit, including event titles, descriptions, dates, venues, pricing, images, videos, and audio clips. EventPass does not verify every detail of promoter-submitted content and is not liable for misrepresentation, inaccurate event information, or misleading promotional materials.

You agree not to submit content that is defamatory, infringing, fraudulent, obscene, or otherwise unlawful. EventPass reserves the right to remove or reject any content that violates these Terms or applicable law, without prior notice.

9.1 Community Feature

EventPass offers a Community feature that allows users to create posts, share photos, videos, and GIFs, create polls, leave event reviews, ask questions, quote and reply to other users' posts, and react with likes and emoji reactions. By using the Community feature, you agree to the following:

• Your content is public. Posts, reviews, replies, media, GIFs, and poll questions and options you share in the Community are visible to other users. A poll's vote counts and results are visible to anyone who can see the poll; if you vote, EventPass records your choice, but your individual vote is not shown to other users next to your name. Do not share personal or sensitive information you do not want others to see.
• Quoting other posts. When you quote another user's post or reply in your own, an excerpt of the quoted content is displayed alongside yours and links back to the original. Deleting your original post does not remove the excerpt from replies that already quoted it.
• Be respectful. You agree not to post content that is harassing, hateful, defamatory, threatening, sexually explicit, or otherwise offensive or unlawful. Personal attacks, spam, and promotional content unrelated to events are not permitted.
• No promotion of unlisted events. You may not use the Community to promote or advertise events that are not listed on EventPass, including by referencing external ticketing platforms or off-platform event registration pages.
• No external links. You may not post links to any websites outside of EventPass in your posts, replies, reviews, or any other community content. Links to pages within EventPass are permitted; all other external links will be removed.
• You own your content. You retain ownership of content you post. By posting, you grant EventPass a non-exclusive, royalty-free license to display and distribute that content within the Community feature.
• Reviews must be genuine. Event reviews should reflect your honest experience. Writing fake, paid, or misleading reviews is prohibited. Verified attendee badges are applied automatically based on event check-in records.
• Reporting and moderation. Users can report posts or replies that violate these Terms. EventPass reserves the right to review, remove, or hide any community content at its discretion, with or without notice.
• Event galleries. Promoters may upload photos and videos from their events to a public gallery in the Community. Anyone can view a gallery and logged-in users can react to, comment on and report individual photos and videos. Gallery comments are user content subject to these Terms and our community rules: do not post links to outside websites, spam or abusive content. The gallery's promoter and EventPass administrators may remove any comment, and we may remove content or restrict accounts that break these rules. If you appear in a gallery photo or video and want it removed, contact support@eventpassja.com with the event name and we will review your request. Ticket holders who attended an event may receive a notification when its gallery is posted, subject to their notification settings.
• Accountability. You are solely responsible for the content you post and any consequences arising from it. EventPass is not liable for user-generated community content.

Promoters may reply to questions and reviews on their own events. Promoter replies are marked with a Promoter badge. Misuse of the Community feature, including impersonation or abuse of the reporting system, may result in content removal or account suspension under Section 11.

10. Third-Party Services

EventPass integrates with and relies on third-party services to deliver platform functionality, including:

• Fygaro — payment processing for ticket purchases and promoter fees.
• Google Maps — venue location display and address autocomplete.
• Firebase Cloud Messaging — push notification delivery.
• Google Workspace (Gmail) — email delivery for ticket confirmations, service updates, and marketing emails.
• WooCommerce — our store checkout, used with the Fygaro payment plugin, which creates and records ticket orders.
• YouTube & Facebook — embedded video players used to display a promoter's live stream on the event page.
• Facebook & Instagram — optional social media campaign posting.

EventPass is not responsible for the availability, performance, or data practices of these third-party services. Your use of these services may be subject to their own terms and privacy policies. EventPass disclaims liability for any disruptions, data handling, or issues arising from third-party service providers.

11. Account Suspension and Termination

EventPass reserves the right to suspend or terminate any account at any time, with or without cause, including but not limited to:

• Engaging in fraudulent activity, chargeback abuse, or payment manipulation.
• Listing prohibited event types (gambling, raffles, adult entertainment).
• Reselling tickets above face value outside the platform's transfer feature.
• Submitting false, misleading, or unlawful event content.
• Harassing other users or misusing the support system.
• Promoting events not listed on EventPass, or posting external links to websites outside of EventPass.
• Violating applicable law or these Terms.

Upon termination, your access to the platform will be revoked. Tickets you have already purchased remain valid for the corresponding events, subject to the event promoter's terms. Promoters whose accounts are terminated forfeit any non-refundable fees already paid.

12. Indemnification

You agree to indemnify, defend, and hold harmless EventPass Ticketing Limited, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising out of or in connection with: (a) your use of the platform; (b) your violation of these Terms; (c) your violation of any law or the rights of a third party; or (d) as a promoter, any event you list, including event cancellations, attendee disputes, or inaccurate event information.

13. Waitlist Disclaimer

Joining a waitlist does not guarantee that tickets will become available. Waitlist notifications are sent on a first-come, first-served basis and each offer has a limited time window for purchase. If you do not complete your purchase within the offered window, the opportunity passes to the next person on the waitlist. EventPass is not liable for missed waitlist notifications due to device settings, network issues, or email delivery delays.

14. Force Majeure

EventPass shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay is caused by circumstances beyond its reasonable control, including but not limited to natural disasters, pandemics, government actions, civil unrest, labor disputes, power outages, internet or telecommunications failures, or acts of God. In such cases, EventPass's obligations will be suspended for the duration of the event.

15. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Jamaica, including the Data Protection Act, 2020. Any disputes arising out of or in connection with these Terms or your use of EventPass shall be subject to the exclusive jurisdiction of the courts of Jamaica, unless otherwise required by applicable consumer protection law.

16. Changes to Terms

We reserve the right to modify these terms at any time. Continued use of the platform constitutes acceptance of updated terms.

17. Communications and Notifications

By creating an account you agree that EventPass may send you (a) service messages, such as ticket confirmations, receipts, refund updates, security notices, and updates about events you hold tickets for, which are needed to operate the platform and continue even if you opt out of marketing; and (b) optional messages, such as reminders, deals and last-chance alerts, nearby-event alerts, and marketing emails, which you can manage in Settings or by using the unsubscribe link in the email. Marketing emails are sent unless you opt out.

Changes announced by a promoter, such as a new date or venue, may be sent automatically to ticket holders and to users who chose "Notify me" for that event. For events listed as free entry, "Notify me" is also how you ask to receive reminders before the event. EventPass does not guarantee that any notification will be delivered, or delivered on time; delivery depends on your device, settings, and network.

18. Data Protection and Privacy

EventPass is committed to protecting your personal data in accordance with the Data Protection Act, 2020 of Jamaica and other applicable data protection laws. We collect, use, store, and process personal data for purposes connected with the operation of the platform, including account management, ticket purchases, payments and refunds, event communications, fraud prevention, customer support, and legal compliance.

Event organizers using EventPass may receive limited personal data relating to ticket purchasers and attendees for legitimate event-management purposes such as ticket validation and event admission. Organizers must use such data only for lawful event-related purposes and must not sell or misuse attendee data.

Payments are processed by third-party payment processors. EventPass does not store full payment card details unless expressly stated and lawfully permitted.

Fraud and dispute records. To detect fraud and to respond to chargebacks and payment disputes, EventPass keeps a limited record of each paid order, including the IP address, browser or device details and approximate location reported at checkout, when the ticket was first opened or added to a wallet, and, when a ticket is scanned at the door, the time, the scanning device details and whether the scanner was near the venue. These records are visible only to authorised EventPass staff and are not shared with promoters. They may be provided to payment processors, card networks, banks and, where required, authorities when responding to a dispute or as required by law. By purchasing a ticket you agree to this use.

Data subjects may have rights including access, correction, objection to processing, deletion, and withdrawal of consent. Requests may be submitted to support@eventpassja.com.

Full details on how EventPass collects, uses, stores, shares, and protects personal data are set out in our Privacy Policy, which forms part of these Terms.

19. Contact

For questions about these Terms, contact us at support@eventpassja.com.