Account Deletion Policy

1. Your Right to Delete Your Account

You have the right to request deletion of your EventPass account at any time. When your account is deleted, it is permanently removed and can no longer be used to log in, purchase tickets, list events, or access EventPass services.

2. How to Request Account Deletion

You may request deletion of your account by any of the following methods:

• From within the app: Go to Settings and use the "Delete Account" option, which permanently removes your account immediately after confirmation.
• By email: Send a request to our support team at support@eventpassja.com from the email address registered to your account, including the words "Account Deletion Request" and your account details so we can verify your identity.

Before processing your request, we may take reasonable steps to verify your identity to protect against unauthorised or fraudulent deletion of accounts.

3. What Is Removed

Upon account deletion, we remove or anonymise your personal data, including:

• Your login credentials and authentication data
• Your profile information (name, display name, profile picture, contact email, phone number)
• Your saved favourites, preferred categories, and notification preferences
• Device push notification tokens registered to your account
• Your community posts, reviews, replies, likes, and reactions
• Your linked social media accounts and any OAuth connections

4. Data We Are Required to Retain

Some information is retained after account deletion where we are legally required to do so or have a legitimate business or legal basis to keep it. This includes:

• Transaction and payment records: Records of ticket purchases, refunds, and payouts are retained for tax, accounting, audit, and regulatory purposes.
• Tickets you hold: Any valid, unrefunded tickets you purchased remain valid for entry to their respective events. Your buyer identity on those tickets is retained so the promoter can honour the ticket, verify entry, and reconcile attendance.
• Events you created: If you published or promoted events, those events are automatically unpublished and ticket sales are closed when your account is deleted. Tickets already sold stay valid, and the events' records are kept so ticket holders are not affected and historical analytics are preserved. Delete your account only after you have dealt with any upcoming events, since attendees may need refunds.
• Fraud and security records: Records relating to disputed transactions, chargebacks, suspected fraud, or security incidents are retained for prevention, investigation, and legal compliance.
• Legal obligations: Any data we are required to retain under Jamaican law, the Data Protection Act, 2020, tax law, or other applicable regulations.

Where data must be retained, it is kept only for as long as necessary for the purpose it is retained for, and is otherwise anonymised or aggregated where possible so it can no longer be linked back to you personally.

5. Effect on Active Tickets and Events

Deleting your account does not automatically cancel or refund any valid tickets you hold. Events you have published are unpublished and their ticket sales closed, but tickets already sold stay valid. If you need to cancel tickets or refund a purchase, please request a refund through the app or our support team before deleting your account, as recovering access to tickets after deletion may not be possible.

Promoters who delete their accounts while events are live should contact support to arrange for the reassignment or conclusion of those events before deletion.

6. Timing of Deletion

Account deletions initiated from within the app take effect immediately. Requests made by email are processed once your identity has been verified, normally within 14 days. Where additional verification or follow-up is required, completion may take up to 30 days.

7. Irreversibility

Account deletion is permanent and cannot be undone. Once your account is deleted, you will not be able to recover your profile, community contributions, or linked social accounts. If you wish to use EventPass again in the future, you will need to create a new account.

8. Contact Us

If you have any questions about this Account Deletion Policy or wish to submit a deletion request, please contact our support team at support@eventpassja.com, or visit our Support page.