Promoter Agreement

1. Eligibility and Verification

To act as a Promoter on EventPass you must be at least eighteen (18) years old and legally entitled to enter into this Agreement. You must complete your promoter profile (display name, contact phone, and contact email) and submit verification documents confirming your authority to represent the person, organization, or company for whose events you are selling tickets. EventPass may approve, decline, or revoke verification at its sole discretion. You may not publish events until your account has been verified.

2. Promoter Responsibilities

You are solely responsible for the accuracy, completeness, and lawfulness of every event you list, including its title, description, category, date and time, venue and address, parish and city, ticket tiers and pricing, images, promo video, and audio clips. You must hold all necessary permits, licences, and consents required to host and sell tickets to your event under the laws of Jamaica.

You agree to deliver the event as advertised, manage entry and ticket validation at the venue, and handle direct attendee inquiries regarding the event experience. EventPass facilitates ticket sales and validation but is not the event organizer and is not responsible for event execution, cancellations, or disputes between you and your attendees.

2.1 Live Streaming

You may optionally stream your event live by pasting a YouTube or Facebook live link into the Live Stream Control on your event's dashboard and starting the stream yourself; ending it is likewise your own action. Once live, the stream is embedded on your event's public page and is visible to any visitor, not only ticket holders — EventPass does not gate it to confirmed purchasers. Starting a stream also posts an automatic update to your event's Community section and sends a notification to your confirmed ticket holders.

You are solely responsible for the legality and appropriateness of everything you stream, for holding any rights or licences needed for streamed content (for example, music playing at the venue), and for your own compliance with YouTube's or Facebook's respective terms of service. EventPass does not monitor streams in progress, is not responsible for their availability, quality, or continuity, and may remove a stream or the community post it generated if it violates this Agreement or the Terms of Service.

2.2 Event Photo & Video Galleries

You may upload photos and videos from your events to a public gallery on the Community page. Galleries are visible to any visitor, attendees can react to individual photos and videos, and anyone can report content to EventPass. When you publish a new gallery, EventPass may send a notification to people who attended your event.

You are solely responsible for everything you upload. You warrant that you own or are licensed to use it, that you have obtained any consents required from identifiable people shown in it, and that it is lawful and appropriate — no sexually explicit, hateful, harassing or infringing material, and no content that promotes events or sales outside EventPass. You grant EventPass the licence described in Section 9 to display it. If someone shown in a photo or video reasonably asks for it to be removed, you agree to remove it promptly. EventPass may remove any gallery or item that violates this Agreement or the Terms of Service.

3. Add-On Fees

EventPass does not currently charge a listing fee for submitting an event for review. Optional add-on fees apply to the homepage carousel banner and the promo video feature. These fees, and any applicable tax (GCT), are set out in the fee configuration shown to you at the time of submission and are locked at the amount you pay. EventPass may introduce or change fees in future, with notice published on the Pricing page; any change applies only to events submitted after it takes effect.

Carousel banner and promo video fees are non-refundable, except where EventPass rejects your event during admin review, in which case those fees may be refunded at EventPass's discretion. Promotional discounts and fee waivers, where offered, are applied automatically and may be withdrawn or modified at any time.

4. Service Fees and Tax

A service fee is added to each online ticket purchase and is paid by the ticket buyer at checkout. EventPass charges no commission, percentage, or fee on your online ticket sales or on the payout of your online ticket revenue — you receive 100% of the ticket price for each confirmed online ticket (less any refunded amounts). The service fee is paid by the customer and is not deducted from your payout. A separate percentage-based gate sales fee applies to in-person cash/card sales you make at the door; the buyer pays you the full ticket price directly, and the gate fee (plus any tax on it) is deducted from that specific event's own online sales payout balance. No gate fee is charged on a ticket that is complimentary, voided or never paid for; for complimentary, custom-price and pay-at-the-gate tickets the fee applies only to the amount actually collected. Tax (GCT) is applied to service fees and promoter add-on fees as required by law. EventPass collects and remits tax on these fees. The service fee percentage, the gate sales fee percentage, and any fixed component are defined in the platform fee configuration and may be updated by EventPass; changes apply to tickets sold after the update takes effect.

5. Ticket Pricing, Currencies, and Payments

You set the ticket price for each tier. Tiers may be priced in Jamaican Dollars (JMD) or United States Dollars (USD). All payments are processed securely through EventPass's payment partner (Fygaro). EventPass does not store full card details. Ticket revenue is collected on your behalf and remitted to you as a payout in accordance with Section 6.

Discount codes may be created and applied to your events at your discretion, restricted to specific tiers and usage limits. You are responsible for any reduction in revenue resulting from discount codes you issue.

5.1 In-Person and Gate Sales (Cash or Card Tickets)

You may opt in, separately for each event, to two kinds of direct sales. "In-person sales" let you sell tickets yourself for cash or card at the regular online ticket price at any time after the event is published. "Gate sales" let you sell walk-up tickets at your event's gate on the day, at an optional at-the-gate price you set on one or more ticket tiers. Either kind may be made by you or by staff you authorize (you control each staff member's in-person and gate sales permissions separately). Both are settled in cash or by card at the point of sale (for example, via a POS terminal) — EventPass does not collect, hold, or process that payment.

For each ticket sold at the gate (whether for cash or card), EventPass issues a digital ticket with a unique QR code and 6-digit code identical to an online ticket, so it scans at the door and (where a buyer email is captured, or once the buyer adds it to their own account by scanning it in My Tickets, which replaces the printed QR with a digital one) appears in the buyer's My Tickets. The applicable service fee and the tax on that fee are deducted from that event's payout balance. The fee is a percentage set by EventPass for in-person and gate sales (which may differ from the online service fee); for in-person sales it is calculated on the online ticket price, and for gate sales on the at-the-gate price. To keep your payout balance from going negative, a gate sale is automatically blocked if the event's available payout pool cannot cover the fee and tax on that order, so you can never end up owing the platform for cash you collected.

Adding funds to an event's payout balance. If an event has no online sales yet (or too few to cover the fees), you may add funds to that specific event's payout balance by card from the Sell Tickets page, in JMD. A service fee set by EventPass (shown before you pay), plus tax on that fee, is charged on top of the amount you add; the amount you add (before that fee) is credited to the event's payout balance once the card payment is confirmed. Funds added to an event are used only for that event: the fees on its in-person and gate sales are deducted from them first, and any balance remaining is paid out to you together with that event's other revenue, on the same schedule (three business days after the event concludes). The service fee charged on adding funds is non-refundable. Funds are credited only after the payment is confirmed, and you are responsible for entering the correct event and amount.

Physical tickets. You may order physical tickets for a paid, non-seated, single-day ticket tier of one of your events with in-person sales switched on, from the Sell Tickets page, paying by card or from that event's payout balance. The price per ticket and the shipping cost for the Knutsford Express branch you choose, shown at checkout, plus the online service fee (charged on card payments only, on the printing and shipping cost) and GCT on the total, cover printing and delivery to that branch only; you collect the order there with photo ID (paying the shipping fee at Knutsford Express is optional); if you choose to pay shipping at the Knutsford Express office instead of online, you pay Knutsford the fixed collection fee shown for your branch at checkout directly when you collect and it is not part of your card payment; the other charges are charged when you order and are non-refundable once the order is paid, including for tickets you do not sell, except where we cancel an order before it ships. If you pay from the event's payout balance, the total (GCT included, no service fee) is deducted from that balance, which must cover the whole order; if the order is cancelled before it is printed, that amount is put back on the event's balance automatically. Each physical ticket has no value and is refused at the door until you activate it, at the time of sale, with the buyer's name and at least one way to reach them: a valid email address or a phone number. Buyer contact details are used only to confirm and manage that ticket. Activation is an in-person sale at the ticket's tier price: the in-person fee and tax described above apply and are deducted from that event's payout balance, and a sale is blocked if the balance cannot cover them. You are responsible for storing physical tickets securely and for the accuracy of the name and email you enter. EventPass's print provider receives only the details needed to print and ship your order. Lost or damaged unsold tickets can be voided on request; a ticket you have activated and sold is refunded by you directly like any other in-person sale.

Shop purchases. Thermal printers, paper and accessories bought from the EventPass Shop are paid in Jamaican dollars by card or from the payout balance of one of your events, and include Knutsford Express shipping to the pickup branch you choose, any service fee shown at checkout (card payments only), and GCT. A payment from an event's balance is deducted from that balance, which must cover the whole order, and is put back automatically if the order is cancelled before it ships. Delivery is to the branch only; you or the person you name must collect it (paying the shipping fee at Knutsford Express is optional). Items are sold subject to stock. An unshipped order may be cancelled and refunded, and goods that arrive faulty should be reported to support within 7 days of collection so they can be replaced or refunded.

Because you collect the payment directly, refunds for gate-sold tickets are handled by you in person. The customer must return to the event to receive their refund, and EventPass cannot process a refund to the customer for a gate sale since it never held the payment. When you cancel a gate ticket from your dashboard, the fee and tax deduction that was applied to your payout balance is reversed. A pay-at-the-gate ticket that has not been paid for has nothing to refund; you or your authorized staff may void it, which cancels the ticket and releases the seat.

Complimentary, custom-price and pay-at-the-gate tickets. You may opt in, separately for each event, to issue complimentary tickets, tickets at a custom price, and tickets that the buyer pays for at the gate ("pay-at-the-gate tickets"). You set the price of each such ticket and are responsible for it. A custom price may be set only by you or by staff you have given custom-price permission, and a reason is required whenever a payment is waived at the scanner (you may also record a reason when issuing a complimentary ticket). A pay-at-the-gate ticket is issued before payment and cannot be checked in until you or your authorized staff collect the amount due or waive it. The service fee and tax on a pay-at-the-gate ticket are shown when you issue it and are deducted from that event's payout balance when the ticket is paid. The event's payout balance (including any funds you add to it by card) must cover those amounts, together with those of your other unpaid pay-at-the-gate tickets for the event, before the ticket can be issued. Complimentary tickets carry no fee or tax. You are responsible for collecting what is owed; EventPass does not collect these payments and is not liable for any amount left uncollected. Tickets still unpaid after the event ends are cancelled automatically and their seats released. You may also switch off online sales for individual ticket types, in which case that ticket type can be issued only by you or your staff.

You are responsible for the accuracy of any buyer name or email captured at the gate, for issuing a receipt or ticket stub where required, and for complying with applicable cash- and card-handling, tax, and consumer-protection obligations. Staff you authorize to sell at the gate act on your behalf, and you are responsible for their conduct, their cash handling, and any errors they make.

6. Payouts and Bank Details

EventPass remits your ticket revenue (the base ticket price for confirmed online tickets, less any refunded amounts less any in-person and gate sales fees owed on that event, plus tax on them, and plus any funds you added to that event's payout balance that were not used for those fees) to the bank account you register in your promoter dashboard. EventPass charges no commission on your online ticket sales and no payout, withdrawal, or processing fee — you receive 100% of the ticket price for each confirmed online ticket (less any refunded amounts). In-person and gate cash/card sales carry a separate percentage-based fee: the buyer pays you the full ticket price directly, and the fee (plus tax on it) is deducted from that specific event's own payout balance — so such a sale can only be completed if that event's balance (online sales revenue plus any funds you added by card) can cover it. Complimentary, voided and unpaid pay-at-the-gate tickets are not counted as revenue and carry no fee; when you collect payment on a pay-at-the-gate ticket, the fee on the amount collected is deducted from that event's payout balance, and if the balance cannot cover it you must add funds before the payment can be recorded. You must provide accurate bank account details and keep them current. Payouts may be made in JMD or USD according to the currency of your bank account.

Payouts are released 3 business days (Monday to Friday, Jamaica time; weekends and Jamaican public holidays are not counted) after your event concludes. For a multi-day event, this hold period begins after the final day ends, and the event is paid out as a single balance. For a recurring event, EACH OCCURRENCE is paid out separately: the 3-business-day hold begins after that specific occurrence ends, independent of the series as a whole — you are not required to wait until the last scheduled date of the series to be paid for earlier dates. This hold allows time for late refund requests, chargebacks, or disputes tied to the relevant date to surface before funds are disbursed.

Payouts may be held, delayed, or reversed where a chargeback, dispute, refund, or suspected fraudulent transaction affects the corresponding ticket revenue. EventPass reserves the right to offset amounts owed to you against refunds, chargebacks, or fees payable to EventPass. Bank details you provide are stored securely and used solely for processing payouts.

Payout holdbacks. Where EventPass reasonably considers an event or promoter account to carry an elevated risk of refunds, chargebacks, disputes or fraud, EventPass may hold back a percentage of the payout balance of that specific event, or of your account, until a date it specifies. The held amount and the date it is held until are shown in the Earnings tab of your promoter dashboard. The held portion is released automatically after that date unless a chargeback, dispute or refund is still open, in which case it may be kept until the matter is resolved and used to cover it.

7. Refunds and Chargebacks

Refund requests from your attendees may be initiated by you or by EventPass on your behalf. Where a refund is processed, the corresponding ticket revenue will be reversed from your payout. You agree to cooperate with EventPass in responding to chargebacks and payment disputes and to provide any information reasonably requested.

EventPass keeps purchase, ticket-access and check-in records for paid orders (such as checkout IP address and device details, when a ticket was first opened, and the time, device and venue proximity of each scan) and may submit them to payment processors and card networks to contest a chargeback. Where a chargeback is lost, the disputed amount and any related dispute fee may be deducted from your payout balance. Accurate check-in records from your scanners help defend your sales, so please make sure tickets are scanned at the door.

Chargebacks after payout. A cardholder's bank may raise a chargeback or payment dispute up to 120 days, or longer, after the transaction or the event date, which can be after your payout has been released. You remain responsible for any chargeback, dispute fee or reversal relating to your events even after payout. EventPass records each chargeback against the event it relates to and may recover a lost chargeback and its dispute fee by deducting the amount from the payout balance of that event, from any current or future payout or other balance you hold with us, or by invoicing you. This obligation continues after your account is closed.

You may disable refunds for an individual event using the "Allow refunds" toggle when creating or editing that event. Every event details page displays a Refund Policy section indicating the refund status — "Refunds available" when enabled and "No refunds for this event" when disabled — so buyers are informed before purchasing. When refunds are disabled, attendees cannot request refunds for that event through the platform. You may still wish to restate your no-refund policy in the event description for additional clarity. Disabling refunds does not prevent you from manually initiating a refund from your dashboard, nor does it override refunds EventPass is required to process by law or for a cancelled event.

EventPass may, at its discretion and in line with the platform Refund Policy, process refunds to attendees for cancelled, postponed, or materially altered events. Where you cancel or postpone an event, you remain responsible for communicating with your attendees and honouring the platform's refund commitments.

In-person and gate sale tickets (cash or card). Tickets sold in person or at the gate — whether the buyer paid in cash or by card on your POS terminal — are refunded by you directly. The customer must contact you (or return to the event) to request the refund, since you collected the payment. EventPass does not hold the payment and cannot process a refund to the customer for these sales. Cancelling such a ticket from your dashboard reverses the fee and tax deduction that was applied to your payout balance, but the refund itself is your responsibility. The same applies to tickets you collected payment for at the gate under a pay-at-the-gate or custom-price sale. Complimentary and unpaid tickets are not refundable through the platform.

8. Ticket Validation and Staff Access

Each ticket is issued a unique QR code and 6-digit ticket code for validation at the door. You may invite scanner staff and grant them access codes to validate tickets for your events. You are responsible for the conduct of any staff you invite and for revoking access when staff leave your team. Tickets validated as checked in cannot be reused, and tickets that have been officially transferred are reissued with fresh codes.

When a ticket is scanned, EventPass records the time, the scanning device's browser or device details and, if the scanner allows location access, whether the device was near the event venue. Exact coordinates are not shown to promoters. You are responsible for telling your scanner staff that this information is recorded and for obtaining any consent required from them under applicable law. Records are used for fraud prevention and dispute handling.

To keep check-in working without a signal, a device used to scan your event's tickets — yours or an invited staff member's — may temporarily cache attendee names, ticket codes, and check-in status for that event locally on the device. You are responsible for ensuring that you and your staff keep such devices reasonably secure (e.g. a device lock/passcode) and promptly report a lost or stolen scanning device so its access can be revoked.

Only staff with in-person or gate sales access plus scanner access may collect payment on, waive or void a pay-at-the-gate ticket, and only staff you have given custom-price permission may set custom prices. You are responsible for everything they do in these roles, including any ticket they waive or issue free of charge.

9. Content and Intellectual Property

You retain ownership of the content you submit (event titles, descriptions, images, videos, and audio clips). By submitting content, you grant EventPass a non-exclusive, royalty-free licence to display, reproduce, and distribute that content solely for the purpose of operating and promoting the platform and your listed event. You warrant that you hold all rights to the content you submit and that it does not infringe the rights of any third party.

The EventPass name, logo, and branding remain the intellectual property of EventPass Ticketing Limited and may not be used to imply endorsement or affiliation without written consent.

10. Prohibited Events and Conduct

You may not list events that involve gambling, raffles, lotteries, adult or sexual entertainment, weapons, illegal substances, counterfeit goods, or any activity prohibited by the laws of Jamaica. You may not use EventPass to promote or direct attendees to events, ticket sales, or registration pages that are not listed on EventPass, including by posting external links in event descriptions, community posts, comments, or reviews.

You may not resell tickets above face value outside the platform's official transfer feature, engage in fraudulent activity, manipulate pricing or stock, or misrepresent an event. EventPass reserves the right to remove any event that violates this Agreement without notice and to withhold related payouts pending review.

11. Event Review and Removal

All events are subject to admin review before publication. EventPass may approve, request changes to, or reject an event at its discretion. Published events may be removed from the platform at any time for violation of this Agreement, applicable law, or platform policy. Where a published event is removed, EventPass will notify you and, where appropriate, refund any carousel banner or promo video fees paid for it.

12. Suspension and Termination

EventPass may suspend or terminate your promoter account at any time, with or without cause, including for breach of this Agreement, fraudulent activity, listing prohibited events, or repeated attendee complaints. Upon termination, your events may be removed and your access revoked. You forfeit any non-refundable fees already paid, and EventPass will remit any net revenue lawfully owed to you after deducting refunds, chargebacks, and outstanding fees.

13. Indemnification

You agree to indemnify, defend, and hold harmless EventPass Ticketing Limited, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, or expenses (including reasonable legal fees) arising out of or in connection with your events, including event cancellations, attendee disputes, inaccurate event information, infringement of third-party rights, or breach of this Agreement.

14. Limitation of Liability

EventPass provides the platform on an "as is" basis and is not liable for event cancellations, venue changes, attendee disputes, or any indirect, incidental, or consequential damages arising from your use of the platform. EventPass's aggregate liability to you under this Agreement is limited to the fees you have paid to EventPass in the three (3) months preceding the claim.

15. Governing Law and Jurisdiction

This Agreement is governed by and construed in accordance with the laws of Jamaica, including the Data Protection Act, 2020. Any dispute arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the courts of Jamaica, unless otherwise required by applicable consumer protection law.

16. Changes to this Agreement

We may update this Agreement from time to time. Material changes will be communicated to active promoters. Continued use of EventPass as a promoter after changes take effect constitutes acceptance of the updated Agreement.

17. Contact

For questions about this Agreement, contact us at support@eventpassja.com.