Sell more tickets with EventPass
Everything you need to publish events, reach fans, track sales, and get paid — in one place. Here's how to get started in 10 simple steps.
Set up your promoter profile
Add your display name, logo, bio, and social links. Your profile is your brand on EventPass — it appears on every event and in the Promoters directory.
Go to dashboardGet verified
Submit verification documents to earn the verified badge — required before you can publish events. Your badge shows across your events, replies, and profile. Documents are archived securely in Google Drive.
Get verifiedCreate your first event
Add a title, category, date, venue, and a rich description with images, promo video, or audio clip. Supports single, multi-day, and recurring schedules.
Create an eventConfigure ticket tiers
Set up unlimited tiers with quantities, sale windows, and multi-day passes. Sold counters update live so you always know capacity.
Set up tiersPublish & promote
Submit for review (listing is free) and feature your event in the homepage carousel. An optional promo video boosts visibility.
Manage eventsCreate discount codes
Offer percent-off codes restricted to specific tiers with usage limits. Full usage logs show exactly who redeemed what.
DiscountsInvite scanner staff
Send staff invites with access codes so your team can validate tickets at the door. Assign them to specific events or all of yours.
StaffTrack sales & analytics
Watch revenue trends, daily sales, event performance, and an audience location map — all in JMD or USD.
AnalyticsManage payouts & bank details
Store your JMD/USD bank account securely, view pending payouts by event (including any held amount and the date it is released), and track your full payout history.
PayoutsEngage your community
Reply to reviews, answer customer questions, and post in the community feed. Verified-attendee badges build trust.
CommunityEvent day: run your door
How to scan tickets, bring in staff, and sell at the gate. We email this checklist three days before any event that has sales.
Before gates open
- Open Promoter Dashboard → Staff and add each person by name and email.
- They get the scanner link and a personal access code. No EventPass account is needed.
- Staff can only scan and validate tickets. Assign them to one event or all of yours, and switch their access off after the event.
- Send invites a day or two early so everyone can test their code before the night.
- Sign in at eventpassja.com/scan with your promoter account.
- Prefer the app? Install EventPass from Google Play (Android) and press and hold the app icon → Scan to jump straight to the scanner. Do this a day or two early so you aren't setting up at the door.
- Open the scanner once while you still have signal before gates open so your tickets load onto the device. After that it keeps working if the connection drops.
- Door staff scan with their access code — on the same scanner page in any browser, or in the EventPass app if they have it installed. No separate account is needed either way.
- Print gate tickets as they sell — a thermal printer is supported — and keep a spare charged phone or power bank on hand.
- Ask guests to turn their screen brightness up. A dim screen is the most common reason a QR code won't scan.
- A dead phone doesn't block the door — guests can show a printed PDF of their QR code, add their ticket to Google Wallet, or open My Tickets on any other device.
- For a busy door, run two or more scanner lines so guests aren't queuing.
- Test every staff access code on the scanner before gates open.
- Decide who handles the queue and who handles problems, so scanning never stops.
At the door
- Point the camera at the guest's QR code, or tap Enter Code and type their 6-digit ticket code.
- A green result means the ticket is valid for entry and is ready to be checked in.
- A red result tells you why: not found, already used, wrong event, or not valid yet.
- Open Check-Ins in your Promoter Dashboard for a live headcount against tickets sold.
- Use it to spot a slow line, or an event filling up faster than you expected.
- Open eventpassja.com/sell-tickets (or tap Sell at Gate / In-person in your dashboard). Every sale issues a normal EventPass ticket that scans like an online one.
- In-person sales are at the regular online price and can be made any time after the event is published. Gate sales are walk-up sales at your at-the-gate price on the day. They are two separate switches on the event.
- Both switches are off unless you turn them on: edit the event and turn on Sell tickets in person and/or Sell tickets at the gate. A tier only appears at the gate if it has an at-the-gate price.
- You collect the payment from the buyer. EventPass's fee (the in-person and gate sales percentage, plus tax) is deducted from this event's payout balance — for in-person sales it is calculated on the online price.
- No online sales yet? Add funds to the event's payout balance by card on the sales page. A service fee (shown before you pay) is charged on top, the amount you add is credited to that event, and whatever isn't used for fees is paid out with the event's other revenue 3 business days after it concludes.
- To let a staff member sell, switch on Gate Sales and/or In-Person for them under Staff. The two permissions are independent, so a staff member can sell in person without being able to sell at the gate.
- Need complimentary, custom-price or pay-at-the-gate tickets? Turn on Complimentary, custom-price & pay-at-gate tickets in the event editor and use the Complimentary / custom tab on the sales page. It works any time once your event is published, not just at the gate. Staff need the Custom Price switch under Staff to use it.
- A pay-at-the-gate ticket can't be checked in until it is paid: scan it, tap Collect, take the money, and the guest is checked in. Only you, or staff with scanner access plus gate or in-person sales access, can collect; only you can waive or void (you can also cancel an unpaid ticket from the Tickets tab of your dashboard). Fees are only charged once a ticket is collected, but your event payout balance must already cover the fee and tax (shown on the sales form) before you can issue a pay-at-the-gate ticket. Tickets never paid are released 3 hours after the event ends (6 hours after the start when no end time is set).
- Physical tickets: on the sales page, open Physical tickets to order physical tickets for an event tier (paid by card, printed and sent to the Knutsford Express branch you choose, where you collect with photo ID; the price per ticket, shipping, service fee and GCT show before you pay). Each physical ticket is worthless until you activate it when you sell it: scan its QR code (or type its serial), then enter the buyer's name and either their email address or phone number (or both). That sells the ticket in person, emails the buyer a digital copy when an email was given, and makes it scan at the door. Buyers can also scan the paper ticket in My Tickets to add it to their EventPass account. Unactivated physical tickets are refused at the door. Seated tiers, multi-day passes and recurring events can't be printed.
- Shop: need a thermal printer or paper for gate sales? Open the Shop from the sales page, add items to your cart, choose your Knutsford Express pickup branch and pay by card. You get an email when it ships, with the tracking number.
- Want a ticket sold only at the door? In the event editor, switch off "Sell this ticket online" for that ticket. It stays available for in-person and gate sales.
- It keeps checking tickets if the connection drops. Scans sync when you are back online.
- Tickets sold after your device last synced may not be found offline. Reconnect and rescan if one is rejected.
- Try again or use Enter Code. A smudged or cracked screen is the usual cause.
- Already used means the ticket was checked in earlier. Each scan records the time and device, which helps if there is a dispute.
- Lost or damaged ticket? Only EventPass support can reissue it — contact support and the old code stops working.
- Still stuck? Email support@eventpassja.com with the event name and ticket code, or visit the Support Center.
Ready to launch your next event?
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